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Privacy Policy:
Personal information you provide to us on this site, such as your name, company information, address, E-Mail, telephone and fax number, credit card information, as well as demographic information will not be disclosed, shared sold or divulged to any entity, individual, organization unless we have first obtained your permission or we are required to do so by law. We will maintain this information, as well as your business activities and transactions, according to our usual strict security and confidentiality standards.
PRODUCT RETURNS: Repairs
The following policies and procedures apply to purchases made direct from Tamarack Technologies, Inc. If you purchased our products through a dealer/distributor, please contact them directly.
In the event you receive a product from Tamarack Technologies that is not working properly, please call our customer service department for assistance @ 1-800-222-5932. Tamarack Technologies, Inc. is not responsible for any labor costs associated with removing or re-installing warranted items.
The following conditions apply to all returns for repair.
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Items are subject to inspection and confirmation of warranty status. Proof of purchase required.
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Items damaged due to inadequate packaging materials may be disqualified from warranty.
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Tamarack will not accept packages returned COD.
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Tamarack reserves the right to add a handling fee for items returned not covered by warranty or not defective.
Please note that Tamarack reserves the right to refuse to accept delivery of unidentified packages. Please make sure that you contact us before returning any item.
Instructions for returning an item to Tamarack for repair
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Call Tamarack at 800.222.5932 for a return authorization number (RMA) before you return the item.
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Package the item in its original shipping carton, with inserts, to avoid shipping damages.
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Cleary mark the RMA# on the shipping label and ship freight prepaid to:
Tamarack Technologies, Inc.
RMA # (supplied by Tamarack)
320 Main Street
Buzzards Bay, Ma. 02532
Tamarack Warranty does not cover problems resulting from installation, operation or maintenance that has been undertaken other than in accordance with the instructions. This warranty does not cover problems resulting from defects in or caused by associated equipment (furnaces, solaria, etc.); from repairs or modifications attempted by persons other than Tamarack Technologies, Inc.; From abuse, accidental or shipping damage or acts of god. This warranty does not apply to the product used outside of the United States, its territorial possessions and Canada. Please refer to additional conditions contained in the product manual of your purchase.
Product Refund:
Tamarack Technologies, Inc. offers a 30 day refund policy for most products that are purchased at retail price directly from us, less shipping, handling and a 30% restocking fee. Tamarack will only accept for refund, products that are brand new in the original unopened box. Proof of purchase is required.
Prior to returning an item to Tamarack, please call our service area between 8am and 5pm est M-F at 800.222.5932 to obtain a return material authorization number (RMA). The item must ship pre-paid by the sender. Tamarack will not accept COD packages or packages that arrive without the RMA number on the shipping label.
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