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Our Guarantee
All retail sales made at Tamarack Technologies carry a 30 day money back guarantee. If you are not completely satisfied with your product, you may return it within 30 days of purchase for a refund* (less shipping and handling and any damage to the item). Proof of purchase is required.
Personal information you provide to us on this site, such as your name, company information, address, E-Mail, telephone and fax number, credit card information, as well as demographic information will not be disclosed, shared sold or divulged to any entity, individual, organization unless we have first obtained your permission or we are required to do so by law. We will maintain this information, as well as your business activities and transactions, according to our usual strict security and confidentiality standards.
PRODUCT RETURNS: Refunds
The following policies and procedures apply to retail purchases made direct from Tamarack Technologies, Inc. only. If product purchased through a dealer/distributor, please contact them for their return and refund policies.
*Products purchased directly from Tamarack may be returned for a refund (less shipping and handling and any damage) if they are returned within 30 days of the date of purchase. The following conditions apply to all returns. Proof of purchase is required.
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Items are subject to inspection and approval before credit is issued.
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Items must be received in resale condition, in the original packaging, to qualify for a refund.
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Items returned after 30 days and before 90 days are subject to a 30% restocking fee.
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Tamarack will not accept packages returned COD.
Please note that Tamarack reserves the right to refuse to accept delivery of unidentified packages. Please make sure that you contact us before returning any item.
Instructions for returning an item to Tamarack for a refund
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Call Tamarack at 800.222.5932, speak to service and obtain an RMA number. Record the RMA number on the outside of the shipping box and ship freight prepaid to:
Tamarack Technologies, Inc. ~ 320 Main Street ~ Buzzards Bay, MA 02532
PRODUCT RETURNS: Repairs
The following policies and procedures apply to purchases made direct from Tamarack Technologies, Inc. If you purchased our products through a dealer/distributor, please contact them for their return policies.
In the event you receive a product from Tamarack Technologies that is not working properly, please call our customer service department for assistance. All of our products are tested before they leave our facility. In many cases we can get you up and running right over the phone. Your satisfaction is our top priority. If we can not solve the problem over the phone, we will repair or replace your product at no cost to you, for any component or manufacturing defect, provided you return defective material within the warranty period as instructed. Proof of purchase is required. Tamarack Technologies, Inc. is not responsible for any labor costs associated with removing or re-installing warranted items.
The following conditions apply to all returns for repair.
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Items are subject to inspection and confirmation of warranty status. Proof of purchase required.
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Items damaged due to inadequate packaging materials may be disqualified from warranty.
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Tamarack will not accept packages returned COD.
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Tamarack reserves the right to add a handling fee for items returned not covered by warranty or not defective.
Please note that Tamarack reserves the right to refuse to accept delivery of unidentified packages. Please make sure that you contact us before returning any item.
Instructions for returning an item to Tamarack for repair
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Call Tamarack at 800.222.5932 for a return authorization number (RMA) before you return the item.
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Package the item in its original shipping carton, with inserts, to avoid shipping damages.
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Mark the RMA# on the box and ship freight prepaid to:
Tamarack Technologies, Inc. ~ 320 Main Street ~ Buzzards Bay, MA 02532
Tamarack Warranty does not cover problems resulting from installation, operation or maintenance that has been undertaken other than in accordance with the instructions. This warranty does not cover problems resulting from defects in or caused by associated equipment (furnaces, solaria, etc.); from repairs or modifications attempted by persons other than Tamarack Technologies, Inc.; From abuse, accidental or shipping damage or acts of god. This warranty does not apply to the product used outside of the United States, its territorial possessions and Canada. Please refer to additional conditions contained in the product manual of your purchase.
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