Policies

Privacy Policy

Policy Notice:

This privacy notice discloses the privacy practices for (website address). This privacy notice applies solely to information collected by this website. It will notify you of the following:

1.       What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.

2.       What choices are available to you regarding the use of your data.

3.       The security procedures in place to protect the misuse of your information.

4.       How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing 

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contacts from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Personal information you provide to us on this site, such as your name, company information, address, E-Mail, telephone, and fax number, credit card information, as well as demographic information will not be disclosed, shared sold or divulged to any entity, individual, organization unless we have first obtained your permission or we are required to do so by law. We will maintain this information, as well as your business activities and transactions, according to our usual strict security and confidentiality standards.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

We collect data from visitors to our website via Google Adwords, Google Analytics and AdRoll these services may place cookies on your computer for targeted advertising purposes.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

·         See what data we have about you if any.

·         Change/correct any data we have about you.

·         Have us delete any data we have about you.

·         Express any concern you have about our use of your data.

To Opt-Out of Ads, you see after you have visited our site you can press the blue icon in the corner of the ads that are served.

- the customer can use the NAI opt-out tool: http://optout.networkadvertising.org/?c=1

- DAA opting out tool can be used as well:  http://optout.aboutads.info/?c=2&lang=EN

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Tamaracks information security system program is in compliance with standards and obligations under Massachusetts Regulation 201 CMR 17.00.

PRODUCT RETURNS: Repairs

The following policies and procedures apply to purchases made direct from Tamarack Technologies, Inc. If you purchased our products through a dealer/distributor, please contact them directly.

In the event you receive a product from Tamarack Technologies that is not working properly, please call our customer service department for assistance @ 1-800-222-5932. Tamarack Technologies, Inc. is not responsible for any labor costs associated with removing or re-installing warranted items.

The following conditions apply to items returned for repair under the warranty period.

  • Proof of purchase is required. Items are subject to inspection and confirmation of warranty status.
  • Items damaged due to inadequate packaging materials may be disqualified from warranty.
  • Tamarack will not accept packages returned COD.
  • Tamarack reserves the right to add a handling fee for items returned not covered by warranty or not defective.
Please note that Tamarack reserves the right to refuse to accept delivery of unidentified packages. Please make sure that you contact us before returning any item.
Tamarack Warranty does not cover problems resulting from installation, operation or maintenance that has been undertaken other than in accordance with the instructions. This warranty does not cover problems resulting from defects in or caused by associated equipment (furnaces, Solaria, etc.); from repairs or modifications attempted by persons other than Tamarack Technologies, Inc.; From abuse, accidental or shipping damage or acts of God. This warranty does not apply to the product used outside of the United States, its territorial possessions and Canada. Please refer to additional conditions contained in the product manual of your purchase. Proof of purchase is required.

Shipping:

All EXPORTS are shipped FCA.  The recipient of the goods is responsible for payment of all export/import fees, duty and taxes. The carrier will contact the recipient to collect these funds prior to or at the time of delivery.

Extended Warranty:

Tamarack offers a 3-year extended warranty for parts and labor for models HV1000, HV1600, HV3400, and all infinity fans. The extended warranty must be purchased at the time when purchasing the above items. The cost is $ $250.00. The warranty does not cover the cost of labor associated with removal or installation or shipping of those items noted above.

Expired Warranty:

Tamarack offers a flat fee repair service for fans out of warranty up to 8 years in service. This covers all the components except the housings on fan models HV1000, HV1450, HV1600, HV3400, and all infinity fans. For all models listed above except the HV3400, the cost is $175. For the HV3400 the cost is $275.00.

Product Refund:

Tamarack Technologies, Inc. offers a 30-day refund policy for most products that are purchased at retail price directly from Tamarack Technologies, Inc., less shipping, handling. Tamarack will only accept for refund, products that are brand new in the original unopened box. Product used or installed will be assessed a 30% re-stocking fee plus any additional costs related to items damaged upon return. Freight is pre-paid by the customer. Proof of purchase is required.

Exchange

Tamarack offers an upgrade solution for customers that want to exchange an HV1000, HV1450, HV1600, HV3400, or Infinity iFan. Tamarack will waive any re-stocking fee for items returned that are brand new in the original unopened box with all appropriate paperwork and manuals. Product returned in opened boxes or ones that were installed will be assessed a 30% re-stocking fee plus any additional costs related to items damaged upon return. Freight is pre-paid by the customer. Proof of purchase is required. Upgrades must be made within 30 days of purchase directly from Tamarack Technologies toward the purchase of a higher priced item. To upgrade, please contact Tamarack to make the purchase of the new fan and to make arrangements to return the existing fan.
Prior to returning an item to Tamarack, please call our service area between 8am and 5pm est M-F at 800.222.5932 to obtain a return material authorization number (RMA). RMA's expire 60 days from issue date. Products received at Tamarack beyond 60 days will be refused and returned at the customer’s expense. The item must ship pre-paid by the sender. Tamarack will not accept COD packages or packages that arrive without the RMA number on the shipping label.
Instructions for returning an item to Tamarack
  • Call Tamarack at 800.222.5932 for a return authorization number (RMA) before you return the item. RMA's expire 60 days from issue date. Products received at Tamarack without an RMA number or beyond 60 days will be refused.
  • Clearly mark the RMA# on the shipping label and ship freight prepaid to:
  • Tamarack Technologies, Inc.
    RMA # (supplied by Tamarack)
    20 Patterson Brook Road Dock #10
    West Wareham, Massachusetts 02576