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PRODUCT RETURNS: Repairs
The following policies and procedures apply to purchases made direct from Tamarack Technologies, Inc. If you purchased our products through a dealer/distributor, please contact them directly.
In the event you receive a product from Tamarack Technologies that is not working properly, please call our customer service department for assistance @ 1-800-222-5932. Tamarack Technologies, Inc. is not responsible for any labor costs associated with removing or re-installing warranted items.
The following conditions apply to items returned for repair under the warranty period.
- Proof of purchase is required. Items are subject to inspection and confirmation of warranty status.
- Items damaged due to inadequate packaging materials may be disqualified from warranty.
- Tamarack will not accept packages returned COD.
- Tamarack reserves the right to add a handling fee for items returned not covered by warranty or not defective.
Please note that Tamarack reserves the right to refuse to accept delivery of unidentified packages. Please make sure that you contact us before returning any item.
Tamarack Warranty does not cover problems resulting from installation, operation or maintenance that has been undertaken other than in accordance with the instructions. This warranty does not cover problems resulting from defects in or caused by associated equipment (furnaces, solaria, etc.); from repairs or modifications attempted by persons other than Tamarack Technologies, Inc.; From abuse, accidental or shipping damage or acts of god. This warranty does not apply to the product used outside of the United States, its territorial possessions and Canada. Please refer to additional conditions contained in the product manual of your purchase. Proof of purchase is required.
Tamarack offers a 3-year extended warranty for parts and labor for models HV1000, HV1600, HV3400, and all infinity fans. The extended warranty must be purchased at the time when purchasing the above items. The cost is $ $250.00. The warranty does not cover the cost of labor associated with removal or installation or shipping of those items noted above.
Tamarack offers a flat fee repair service for fans out of warranty up to 8 years in service. This covers all the components except the housings on fan models HV1000, HV1450, HV1600, HV3400, and all infinity fans. For all models listed above except the HV3400, the cost is $175. For the HV3400 the cost is $275.00.
Tamarack Technologies, Inc. offers a 30 day refund policy for most products that are purchased at retail price directly from Tamarack Technologies, Inc., less shipping, handling. Tamarack will only accept for refund, products that are brand new in the original unopened box. Product used or installed will be assessed a 30% re-stocking fee plus any additional costs related to items damaged upon return. Freight is pre-paid by the customer. Proof of purchase is required.
Tamarack offers an upgrade solution for customers that want to exchange an HV1000, HV1450, HV1600, HV3400, or Infinity iFan. Tamarack will waive any re-stocking fee for items returned that are brand new in the original unopened box with all appropriate paperwork and manuals. Product returned in opened boxes or ones that were installed will be assessed a 30% re-stocking fee plus any additional costs related to items damaged upon return. Freight is pre-paid by the customer. Proof of purchase is required. Upgrades must be made within 30 days of purchase directly from Tamarack Technologies toward the purchase of a higher priced item. To upgrade, please contact Tamarack to make the purchase of the new fan and to make arrangements to return the existing fan.
Prior to returning an item to Tamarack, please call our service area between 8am and 5pm est M-F at 800.222.5932 to obtain a return material authorization number (RMA). RMA’s expire 60 days from issue date. Products received at Tamarack beyond 60 days will be refused and returned at the customer’s expense. The item must ship pre-paid by the sender. Tamarack will not accept COD packages or packages that arrive without the RMA number on the shipping label.
Instructions for returning an item to Tamarack
- Call Tamarack at 800.222.5932 for a return authorization number (RMA) before you return the item. RMA’s expire 60 days from issue date. Products received at Tamarack without an RMA number or beyond 60 days will be refused.
- Clearly mark the RMA# on the shipping label and ship freight prepaid to:
- Tamarack Technologies, Inc.
RMA # (supplied by Tamarack)
20 Patterson Brook Road Dock #10
West Wareham, Massachusetts 02576